Terms and conditions

Terms and Conditions (T&C)

The English version of these General Terms and Conditions is provided for user convenience and informational purposes only. The German version is the legally binding document.

1. Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed by consumers and entrepreneurs through our online shop.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

For entrepreneurs: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby expressly rejected; they will only become part of the contract if we have explicitly agreed to them.

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with WattaBox UG (haftungsbeschränkt).

The presentation of products in the online shop does not constitute a legally binding offer but a non-binding online catalog. In particular, technical changes and deviations in shape, color, weight, material, or surface finish are reserved within the scope of what is reasonable.

You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the order process. By clicking the order button, you submit a binding offer for the products in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order is placed.

We accept your offer within two days by:

issuing an acceptance declaration in a separate email, or
if applicable, having the payment transaction processed by our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see “Payment”).

The relevant alternative depends on which of the listed events occurs first.

3. Product Characteristics

The product description provided by the seller in the online shop is decisive. Images may include additional items (e.g., decorations or accessories) that are not part of the order or purchase contract.

Materials such as wood and felt are natural products whose inherent properties, deviations, and characteristics, such as physical and chemical properties, differences in color, structure, and other aspects, make each product unique, which must always be considered. Minor deviations in color, structure, size, weight, dimensional accuracy, or material properties, including those resulting from manufacturing processes, are permissible and do not constitute a defect or grounds for warranty claims, complaints, or liability.

The products are designed for use in vehicles and are considered cargo but not an integral part of the vehicle. The customer is responsible for properly securing and using the products in the vehicle. Technical changes to the products are reserved.

4. Contract Language, Storage of Contract Text

The language(s) available for concluding the contract: German.

We store the contract text on our systems, but it is not accessible to you.

5. Delivery Conditions

5.1 Delivery Area

We deliver within Germany.

5.2 Delivery Options

We ship the products to the delivery address provided during the order process.
Delivery is made by shipping only. Self-collection of the goods is possible by arrangement.
We do not deliver to parcel stations.

5.3 Delivery by Freight Forwarder

Appointment Scheduling
For deliveries by freight forwarder, the forwarding company commissioned by us will contact you to arrange a delivery date.

Delivery Location
Delivery is limited to the transport and unloading of the goods to the first public curb at the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods unless expressly agreed otherwise.

6. Payment

The following payment methods are generally available in our shop:

Credit Card
You provide your credit card details during the order process. Your card will be charged immediately after placing the order.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is processed immediately after placing the order. Further information is provided during the order process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is processed immediately after placing the order. Further information is provided during the order process.

PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is processed by PayPal immediately after placing the order. Further information is provided during the order process.

PayPal may offer additional payment methods to registered PayPal customers based on its own criteria. We have no influence over the availability of these methods; additional payment methods concern your legal relationship with PayPal. Further information is available in your PayPal account.

7. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Entrepreneurs are not granted a voluntary right of withdrawal.

8. Retention of Title

The product remains our property until full payment has been made.

For entrepreneurs, the following applies additionally: We retain ownership of the product until all claims from an ongoing business relationship have been fully settled. You may resell the reserved goods in the ordinary course of business; all claims arising from such resale are assigned to us in advance in the amount of the invoice, regardless of whether the reserved goods are combined or mixed with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport Damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to report or contact us has no consequences for your statutory claims or their enforcement, particularly your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss or deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or entity designated to carry out the shipment.

10. Warranty and Guarantees

10.1 Liability for Defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.

The following restrictions and shortened deadlines do not apply to claims for damages caused by us, our legal representatives, or vicarious agents:

in case of injury to life, body, or health,
in case of intentional or grossly negligent breach of duty or fraudulent intent,
in case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations),
within the scope of a guarantee promise, if agreed, or
to the extent the scope of the Product Liability Act applies.

Restrictions for Entrepreneurs
For entrepreneurs, only our own information and the manufacturer’s product descriptions included in the contract are deemed an agreement on the condition of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. For entrepreneurs, the limitation period for defect claims for newly manufactured goods is one year from the transfer of risk. This does not apply to an item used for a building in accordance with its usual purpose and which caused its defectiveness.

The statutory limitation periods for recourse claims under § 445a BGB remain unaffected.

Note for Merchants
For merchants, the obligation to inspect and report defects under § 377 HGB applies. If you fail to provide the required notification, the goods are deemed approved unless the defect was not detectable during the inspection. This does not apply if we have fraudulently concealed a defect.

10.2 Guarantees and Customer Service

Information about any applicable additional guarantees and their specific conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can reach our customer service for questions, complaints, and claims via email at info@wattabox.eu.

11. Liability

We are always fully liable for claims for damages caused by us, our legal representatives, or vicarious agents:

in case of injury to life, body, or health,
in case of intentional or grossly negligent breach of duty,
for guarantee promises, if agreed, or
to the extent the scope of the Product Liability Act applies.

In case of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives, or vicarious agents, liability is limited to the foreseeable damage typical for the contract at the time of contract conclusion.

All other claims for damages are excluded.

12. Final Provisions

If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Last updated: August 15, 2025